The research project “Smart Technician Mission Planning ” (STEP) aims to simultaneously increase the efficiency of technician assignments and the availability of machinery. Information from and about machines generated by emerging technologies, such as predicted service demand, will be used. STEP is funded by the federal ministry of economy and energy (BMWi) in the context of the program “Smart Service Welt I”.

A simulation model of technician dispatching was developed within the research project to enable a quantitative evaluation of measures such as the prediction of service demand or the adoption of new planning strategies. The simulation model encompasses events occurring in the dispatching process, e.g. the confirmation of appointments, the recovery from planning deviations, as well as the automated optimization of technicians’ routes (FLS PowerOpt).

Several project partners will work on the simulation model with real dispatching operation data. This requires a safe and cooperative setting which is offered by SDIL.

Data Innovation Community

Industrie 4.0

Project Partners

  • Karlsruhe Institute of Technology (KIT)
  • Karlsruhe Service Research Institute (KSRI)
  • TRUMPF Werkzeugmaschinen GmbH + Co. KG

Contact Person

Michael Vössing, Karlsruher Institut für Technologie (KIT / KSRI),

Project Duration

Jul. 2018 – Apr. 2019